Privacy Policy

1. Information We Collect

When you create an account or use our services, we may collect personal information including your name, email address, and usage data. We collect this information to provide and improve our educational services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Track your learning progress and provide personalized recommendations
• Send you updates about your account, new features, and educational content
• Process payments and manage subscriptions
• Respond to your requests and provide customer support

3. Data Storage & Security

Your data is stored securely using industry-standard encryption and security practices. We use Supabase for data storage, which implements row-level security and encrypted connections. Payment information is processed by SafePay and is never stored on our servers.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Supabase — Database and authentication
• SafePay — Payment processing
• Google AI — AI-powered features
• MailPoet — Newsletter and email communications

5. Cookies & Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies may be used to understand usage patterns and improve the platform.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Unsubscribe from marketing communications at any time

7. Data Retention

We retain your personal data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Children's Privacy

Our services are designed for students and educational purposes. We do not knowingly collect data from children under 13 without parental consent. If you believe we have collected data from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through the platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your data, contact us at info@qallam.ai or visit our Contact page.